Customer Support

Click the links below for additional support

Welcome  | Connectivity  |  Accessibility  |  Audio Playback  |  Device Reset

Welcome to the Juke Audio support page. We’re here to help you with any issues you may have with your Juke. Here you can find frequently asked technical support questions and submit a form describing your issue. If you opt to submit a form, a Juke representative reach out and assist you within 1-2 business days.

Connectivity

Q: Why can’t my Juke find my WiFi access point?

A: It is possible that your Juke is out of range from your WiFi access point. To resolve this, move your Juke closer to your nearest router or switch to ethernet. If neither is an option, please connect a WiFi extender to the Juke.
Also, Juke operates on the 2.4 GHz frequency band, meaning if your WiFi is only on the 5 GHz frequency band it will not appear in the list of available access points. Double-check your router settings and make sure your 2.4 GHz band is turned on.

Q: Why is my Juke periodically appearing as a WiFi access point?

A: This can happen when your Juke is just barely out of range of the router; it will ping pong back and forth from connecting from your access point and acting as its own access point before settling on one or the other. Try moving the device closer, connect ethernet, or connect a wifi extender.

Q: How can I extend the WiFi range of my Juke?

A: You can extend the range on your juke by connecting a WiFi range extender to your router and then connecting an ethernet cable between the Juke and the range extender. For this, we recommend the TP-LINK N300.

Accessibility

Q: Why can’t my iPhone find Juke.local or any Airplay receivers?

A: It is possible that your router is filtering certain types of traffic on your network that Juke depends on. We recommend going to your router’s settings and making sure that multicast is enabled. If you have a network switch on your network, it may help to disable IGMP snooping. If you have multiple routers or network switches on your network, these settings should be applied to them as well.
For more complex home network setups, make sure your iPhone is on the same subnet as your Juke, this helps to make sure that your traffic can be routed properly to your Juke.

Q: How can I access the Juke interface with my Android phone?

A: Unfortunately, Android does not implement the same kind of device discovery protocol that iPhones use to resolve juke.local. For that reason, you will need to type your Juke’s IP address in your browser. This can be found by accessing the devices list on your router or using the free Fing app on Android. As we continue to improve our compatibility with Android users, you’re also welcome to call us directly with any questions on this.

Audio Playback

Q: How can I play audio to my Juke from my Android phone?

A: You have three options as an Android user: Spotify connect, third-party app, or third-party hardware.

  1. Spotify Connect is just as seamless as Airplay from an iPhone but you are limited to Spotify streaming.
  2. The third-party apps are not free but allow you to stream any audio from your Android to your Juke Airplay sources (limited to one source). Some recommendations are Double Twist Pro or AirMusic.
  3. The third-party hardware allows any number of devices to play to the Juke using the USB audio input source. For this, you can purchase an Audiocast and RCA-to-USB adapter.

Q: I’ve played to a source and selected a zone to stream to but why don’t I hear any music?

A: If your heartbeat light is blinking and the interface reports no error, double-check your speaker connections. Sometimes this can happen if the speakers are not properly connected to the Juke. If the Juke is still not playing audio, please reach out to us for additional support.

Device Reset

Q: How can I reset the password on my Juke?

A: You can do this by going to juke.local/reset.php and clicking on ‘Password Reset’. For android users, you’ll need to use your IP address instead of juke.local. For security reasons, you’ll need to input the serial number or wireless mac address for your Juke and reboot it within 60 seconds of resetting (otherwise the changes will not be applied).

Q: How can I factory reset my Juke?

A: You can do this by going to juke.local/reset.php and clicking on ‘Factory Reset’. For android users, you’ll need to use your IP address instead of juke.local. For security reasons, you’ll need to input the serial number or wireless mac address for your Juke and reboot it within 60 seconds of resetting (otherwise the changes will not be applied).

0
    0
    Your Cart
    Your cart is emptyReturn to Shop